UK Shipping: Free shipping.

US Shipping: Free shipping.

Returns & Exchanges:

Due to hygiene reasons, earrings cannot be returned unless faulty.
If your item has a quality issue within 14 days of shipment, we will provide a replacement or refund.

Each piece is carefully packed in a protective jewelry box.

No receipts included — perfect for gifting.

You’ll receive an order confirmation and tracking email once shipped.

If you have any questions or need assistance with your order, please contact us at support@nuereal.com. Our customer service team will be happy to assist you promptly.

Avoid Chemicals: Keep your jewelry away from harsh chemicals, detergents, bleach, and perfumes to preserve its plating and shine.

Clean Gently: Use a soft, non-abrasive cloth to maintain a clean, stain-free appearance.

Post Care Reminder：Earring posts made of 925 silver are slightly softer than other metals, which helps ensure comfort. Slight bending may occur and can be gently adjusted by hand.

Storage: Store in a cool, dry place—ideally a jewelry box or soft pouch—and keep pieces separate to avoid scratches or tarnishing.