UK Shipping: Free shipping on orders over £25.

US Shipping: $7 flat rate per order. All customs and import taxes are included — no extra charges for you!

Returns & Exchanges:

• For hygiene reasons, earrings are non-returnable once sold.
  
• If your item has a quality issue within 14 days of shipment, we will provide a replacement or refund.

• Each piece is packed in a protective jewelry box with bubble wrap.
  
• Receipts are not included to keep your gift a surprise.
  
• After ordering, you’ll receive a confirmation email with your order details and number.
  
• Once shipped, a tracking link will be sent via email. You can also track your order anytime using the “Track Your Order” link in our website footer.
  
• If you have any questions or need assistance with your order, please contact us at nuerealcare@gmail.com. Our customer service team will be happy to assist you promptly.

Avoid Chemicals: Keep your jewelry away from harsh chemicals, detergents, bleach, and perfumes to preserve its plating and shine.

Clean Gently: Use a soft, non-abrasive cloth to maintain a clean, stain-free appearance.

Design Note: Due to the handmade nature, slight misalignment of earring posts may occur. We recommend adjusting the posts gently for the best fit.

Storage: Store in a cool, dry place—ideally a jewelry box or soft pouch—and keep pieces separate to avoid scratches or tarnishing.