UK Shipping: Free shipping.

US Shipping:$3 Flat Rate Shipping on All Orders. All customs and import taxes are included

Returns & Exchanges:

• For hygiene reasons, earrings are non-returnable once sold.
  
• If your item has a quality issue within 14 days of shipment, we will provide a replacement or refund.

• Each piece is packed in a protective jewelry box with bubble wrap.
  
• Receipts are not included to keep your gift a surprise.
  
• After ordering, you’ll receive a confirmation email with your order details and number.
  
• Once shipped, a tracking link will be sent via email. You can also track your order anytime using the “Track Your Order” link in our website footer.
  
• If you have any questions or need assistance with your order, please contact us at support@nuereal.com. Our customer service team will be happy to assist you promptly.

Avoid Chemicals: Keep your jewelry away from harsh chemicals, detergents, bleach, and perfumes to preserve its plating and shine.

Clean Gently: Use a soft, non-abrasive cloth to maintain a clean, stain-free appearance.

Post Care Reminder：Earring posts made of 925 silver are slightly softer than other metals. This is normal and helps reduce the risk of irritation or allergic reactions.They may bend slightly during transit or before wearing, but this does not affect safety or daily use. You can gently straighten the post by hand if needed.

Storage: Store in a cool, dry place—ideally a jewelry box or soft pouch—and keep pieces separate to avoid scratches or tarnishing.